Individual Subscribers

GemCRM allows you to send a custom, one-off email directly to any individual contact from their Contact Details page.

Step 1: Configure Email Settings (One-Time Setup)

Before sending emails, make sure your sender details are properly configured:

1. Go to GemCRM → Settings → Email Settings.
2. Under Sender From Settings, fill in:

• From Name – the name that will appear as the sender.
• From Email Address – your verified sending email address.
• Reply to Name – the name shown when a recipient replies.
• Reply to Email Address – the email address replies will be sent to.

⚠️ Note: Ensure your “From Name” and “Email Address” align with your verified domin/SMTP configuration. Inconsistent settings may trigger spam filters or cause delivery failures.

Step 2: Open a Contact’s Details

1. Go to GemCRM → Contacts → All Contacts.

2. Find the subscriber you want to email from the contacts list.
3. Click on the contact’s name/row to open their Contact Details page.

Step 3: Send the Email

1. On the Contact Details page, click the Send Email button (top-right corner, next to the contact’s name and status).

2. A Send Custom Mail modal will open. Fill in:

• Email Subject – the subject line of your email.
• Pre Header – short preview text shown after the subject line in most inboxes.
• Email Body – compose your message using the rich text editor. You can format text (bold, italic, underline, strikethrough), add lists, alignment, links, images, and merge tags.

3. Once your email is ready, click Send Now to deliver it instantly to the subscriber.

You can click Cancel at any time to discard the email without sending.

Note: This feature is useful for personalized, one-to-one outreach — such as following up with a lead, answering a support query, or sending a targeted offer — without needing to create a full campaign.