Where customers
actually reply.
Send WhatsApp template campaigns via WhatsApp Cloud API or 360dialog — all from your WordPress CRM. 60% open rates. Real two-way conversations. Consent tracked automatically.
60%
Avg WhatsApp Open Rate
2B+
WhatsApp Monthly Users
2
WA Providers Supported
$0
Plugin Fee Per Message
Template Campaigns
Template-approved messages at scale.
Personalised at send time
GemCRM fills template variables — name, order number, custom link — automatically per contact before sending. No copy-pasting, no manual batch.
Rich message formats
Images, documents, and quick-reply buttons supported in WhatsApp template campaigns. Real interactive messages that drive measurable action.
Broadcast to any segment
Target any GemCRM segment — WooCommerce customers, LMS students, tagged contacts — in a single send from your dashboard.
Provider Flexibility
Two providers. Zero lock-in. Full control.
Also available in GemCRM
The full omnichannel picture
SMS Marketing
3 SMS providers alongside WhatsApp. Same contacts, same segments, one dashboard.
Email Campaigns
Drag-and-drop email with A/B testing. Free, unlimited campaigns, no subscriber fee.
Drip Sequences
Mix WhatsApp, SMS, and email steps in one automated multi-step journey.
Abandoned Cart
Send WhatsApp cart reminders automatically when WooCommerce checkout is abandoned.
Comparison
GemCRM WhatsApp vs alternatives
FluentCRM has no WhatsApp. Mailchimp has no WhatsApp. GemCRM ships it natively.
|
Feature |
GemCRM |
FluentCRM |
Mailchimp |
|
WhatsApp campaigns |
2 providers |
||
|
Template variable auto-fill |
Per contact |
||
|
Per-contact consent |
DB-level |
||
|
Combined email + WA journey |
Yes |
||
|
Per-subscriber fee |
None |
None |
Yes |
Who uses this
Every business where messaging converts
Store Owners
Cart recoveryHigher read rates than email. Send cart reminders, flash sales, and order updates.
Service Businesses
Booking alertsAppointment confirmations and reminders that customers actually read and reply to.
Course Creators
EngagementReach students with milestone messages, module unlocks, and re-engagement nudges.
B2B Sales
Deal follow-upSend personalised WhatsApp follow-ups to pipeline contacts at exactly the right time.
WhatsApp questions answered
Direct.
Do I need a WhatsApp Business account?
Yes — you need a verified WhatsApp Business account through Meta or a BSP like 360dialog. GemCRM connects using API credentials you provide.
What are template messages?
WhatsApp requires pre-approved templates for outbound campaigns. GemCRM fills in personalised variables per contact before sending each message.
Is WhatsApp in the free version?
WhatsApp marketing is a GemCRM Pro feature.
Can I combine WhatsApp and email in one sequence?
Yes — in GemCRM Pro, WhatsApp steps can sit alongside email and SMS steps in the same drip journey.